Frontline Medical Centre Liaison

The Care Navigator plays a pivotal role in the smooth operation of our medical centre. This versatile position involves managing front-desk operations, handling phone calls, scheduling appointments, and collaborating with healthcare professionals.

• Ensuring a positive patient experience by greeting and assisting at the reception desk.
• Effectively directing incoming calls to relevant departments.
• Coordinating schedules and maintaining appointment systems.
• Providing administrative support, including data entry and filing tasks.
• Collaborating with healthcare professionals to deliver high-quality patient care.
• Offering general information and addressing patient inquiries.
• Maintaining a clean and organized reception area.

• Previous experience working as a Care Navigator or similar role is highly desirable.
• EMIS training or equivalent experience is essential.
• Strong communication and interpersonal skills are required.
• Excellent organizational abilities with attention to detail are necessary.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Empathy and compassion towards patients are crucial.
• Knowledge of medical terminology is advantageous but not essential.