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Head of Financial Services Management

2 weeks ago

Dublin, Dublin City, Ireland Collier Broderick Full time
Key Responsibilities
  • Develop and implement a comprehensive operations strategy that aligns with the credit union's strategic objectives and regulatory requirements.
  • Oversee the management of member services and the branch network, ensuring efficient and effective support for staff.
  • Enhance the digital hub/contact centre, supporting online banking services and phone and online services for members.
  • Support administration functions such as insurance processing, AML processing, and general customer service.
  • Lead, support, coach, train and develop the operations team.
  • Lead the IT function, ensuring the effective management of IT infrastructure, core credit union systems, cybersecurity, and business continuity.
  • Manage the facilities function, ensuring the effective management of property and facilities across the multi-branch network and head office.