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Technical Service Delivery Operations Lead

2 weeks ago

Dublin, Dublin City, Ireland beBeeService Full time €60,000 - €65,000
Job Overview

The Technical Service Desk Delivery Manager plays a pivotal role in ensuring seamless service delivery to clients.

Key Responsibilities
  • Leads collaborative and planning processes to drive team success
  • Prioritizes work against team capacity and capability, fostering efficiency and productivity
  • Manages business units as standalone entities, promoting autonomy and accountability
  • Develops strong internal and external relationships, nurturing partnerships and collaborations
  • BUILDs and maintains proactive client relationships, driving satisfaction and loyalty
  • Owns major incident escalations, coordinating resolutions and ensuring minimal disruption
Essential Qualifications
  • More than 10 years of experience in managing people, with a proven track record of success
  • Proven experience in client or account management, demonstrating expertise and adaptability
  • Experience in operational management, performance management, and project coordination, showcasing versatility and depth
  • Strong decision-making abilities, underpinned by excellent communication skills and a keen sense of judgment
  • Ability to thrive in a dynamic work environment, embracing change and uncertainty with equanimity
What We Offer

A challenging and rewarding career opportunity in a fast-paced, innovative organization.

How to Apply

Submit your application, including your resume and a cover letter, to [insert contact information].