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Post-Sales Specialist
1 week ago
Our Client:
Cpl Healthcare is a well-established company providing recruitment and workforce solutions. We value our clients and strive to deliver exceptional service.
Salary:
A salary package including base pay and commission will be offered to the successful candidate.
Job Role:
The role of the Customer Success Specialist involves managing post-sales, retention, and service requirements for clients. This includes maintaining customer relationships, monitoring customer activity, and promoting efficient internal and external communications.
Responsibilities:
- Establish and maintain positive relationships with assigned customers.
- Monitor and analyze customer data to identify growth opportunities.
- Provide support to customers through onboarding, implementation, and training sessions.
- Develop and implement strategies to improve customer satisfaction and retention.
- Collaborate with cross-functional teams to promote effective communication and teamwork.
Requirements:
- At least 2 years of experience in sales, account management, or customer success.
- Proven track record of achieving sales targets and building strong customer relationships.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment and meet deadlines.
- Strong analytical and problem-solving skills.
- Familiarity with CRM software and other technology tools.
Career Development:
We offer opportunities for career growth and professional development, including training programs and mentorship.
