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Service Delivery Manager

3 weeks ago


Dublin, Dublin City, Ireland beBeeService Full time €53,100 - €73,100
Job Role

The IT Service Management (ITSM) role is critical to ensuring seamless delivery of IT services across the organisation.

  • Efficiently manage day-to-day operations to maintain high service levels and user satisfaction.
  • Monitor, prioritise and resolve IT incidents and service requests in a timely manner.
  • Coordinate changes in line with ITIL best practices and organisational policies.
  • Identify recurring issues and trends to support proactive problem management and prevention.
  • Drive continuous improvement of ITSM processes to enhance operational efficiency.

Requirements:

  • Solid experience supporting and maintaining ITSM solutions with a strong track record in service delivery.
  • In-depth knowledge of ITIL processes; ITIL Foundation or Practitioner certification is highly desirable.
  • Excellent communication skills – clear, concise and adaptable to both technical and non-technical audiences.
  • Strong analytical and problem-solving skills – resourceful and proactive in finding innovative solutions.