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Customer Success Director

2 weeks ago

Dublin, Dublin City, Ireland beBee Careers Full time

About the Role:

We are seeking an experienced Customer Success Director to join our team. As a key member of our organization, you will be responsible for ensuring the success of our clients through strategic partnerships and tailored solutions.

Key Responsibilities:

  • Forge deep and lasting relationships with clients
  • Ensure consistency in customer experience across all touchpoints
  • Develop internal stakeholder relationships to drive desired outcomes
  • Proactive outreach and regular meetings with clients to create and conduct Business Reviews
  • Drive value-first engagements focused on delivering business outcomes

Requirements:

  • A strong customer-first attitude and experience in customer relationship management
  • Effective stakeholder management, both internal and external
  • Results-driven individual with commercial acumen
  • Strong presentation skills and ability to present to a wide audience

Benefits:

  • A competitive base salary
  • 25 days annual leave plus additional holiday options
  • Private medical insurance
  • Life assurance 4x salary
  • Enhanced pension scheme with company contributions