Hotel Guest Service Representative

4 days ago


Dublin, Dublin City, Ireland Hyatt Centric The Liberties Dublin Full time

Company Overview

The Hyatt Centric The Liberties Dublin is a leading hotel in the Capital, part of the esteemed Hodson Bay Group and Failte Ireland Employer Excellence Programme.

We pride ourselves on fostering a positive and inclusive work environment where every team member feels valued while delivering exceptional service to our guests.

Job Description
  1. Provide a warm welcome to guests in a courteous and professional manner.
  2. Process guest check-ins and check-outs efficiently, ensuring accurate billing.
  3. Assist guests with inquiries, providing information about hotel services, local attractions, and travel directions.
  4. Handle phone, email, and online bookings, inputting data accurately into the system.
  5. Perform all Reception duties as per agreed standards.
  6. Maintain accurate records and prepare for the arrival of customers with advance bookings.
  7. Respond promptly and professionally to guest queries, escalating issues to management if necessary.
  8. Liaise with the Accommodation Manager/Supervisor regarding room status, VIPs, and allocations.
  9. Manage cash, credit, and other payment transactions accurately.
  10. Collaborate with maintenance and other departments to meet guest needs.
  11. Deal with Lost Property according to hotel policy.


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