Hotel Guest Service Representative
4 days ago
Company Overview
The Hyatt Centric The Liberties Dublin is a leading hotel in the Capital, part of the esteemed Hodson Bay Group and Failte Ireland Employer Excellence Programme.
We pride ourselves on fostering a positive and inclusive work environment where every team member feels valued while delivering exceptional service to our guests.
Job Description- Provide a warm welcome to guests in a courteous and professional manner.
- Process guest check-ins and check-outs efficiently, ensuring accurate billing.
- Assist guests with inquiries, providing information about hotel services, local attractions, and travel directions.
- Handle phone, email, and online bookings, inputting data accurately into the system.
- Perform all Reception duties as per agreed standards.
- Maintain accurate records and prepare for the arrival of customers with advance bookings.
- Respond promptly and professionally to guest queries, escalating issues to management if necessary.
- Liaise with the Accommodation Manager/Supervisor regarding room status, VIPs, and allocations.
- Manage cash, credit, and other payment transactions accurately.
- Collaborate with maintenance and other departments to meet guest needs.
- Deal with Lost Property according to hotel policy.
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