Community Support Analyst
3 days ago
This is an exciting opportunity to join our multicultural and diverse team as a Community Operations Analyst for the African French Market. As a key member of our operations team, you will be responsible for investigating and resolving reported issues, enforcing clients Terms of Use, and becoming knowledgeable about client's products and community standards.
Main Responsibilities:
- Investigate and resolve reported issues (inquiries via ticketing system) to ensure timely resolution and high-quality customer experience
- Monitor reports of abuse on the site and enforce clients Terms of Use to maintain a safe and respectful community environment
- Develop and maintain in-depth knowledge of client's products and community standards to provide exceptional support and guidance to our users
- Analyse and utilise relevant data to identify trends and patterns, and escalate issues outside the company policy to the global team
- Suggest process improvements to enhance efficiency and effectiveness in our workflows
Key Requirements:
- 2+ years of experience in a similar role or related field
- Excellent communication and interpersonal skills, with the ability to empathise with users
- Strong analytical and problem-solving skills, with the ability to make informed decisions
- Proficiency in French and English languages, with a deep understanding of cultural and social trends in the region
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Free meal (lunch or dinner) on site
- Pension contribution
- 25 days of annual leave
- Extensive Training and access to CPL's Wellness Programme
- Tax Saver and Bike-to-Work Scheme
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