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Motorway Operations Control Centre Manager

2 weeks ago


Dublin, Dublin City, Ireland TN Ireland Full time
Job Description:

The Motorway Operations Control Centre (MOCC) Manager is responsible for leading the effective day-to-day operations of the MOCC, ensuring high performance in line with Key Performance Indicators (KPIs), operational continuity, and coordination with operational partners. The role will also ensure the MOCC adheres to health, safety, quality, and environmental standards while maintaining effective communication across multiple stakeholders and responding efficiently to incidents across the national motorway network.

Key Responsibilities:
  • Manage TII's advanced motorway and tunnel management system applications
  • Monitor quality of all notifications and communications sent to stakeholders and public
  • Liaise with other ERTO departments and stakeholders to facilitate, maintain and develop new and existing systems through a capital expenditure programme
  • Ensure compliance with applicable contractual obligations
  • Facilitate the 'One Control Room' ethos, coordinating tunnel and motorway operations seamlessly
  • Guide critical decisions and develop Standard Operating Procedures (SOPs)
  • Develop special event response plans and guide/train on them
  • Identify, develop and report on measures of effectiveness for the MOCC by providing KPIs on transportation management, traveller information, incident management and vehicle detection system data to managers, stakeholders and motorway/tunnel users
  • Prepare regular reports on the performance of MOCC operations
  • Support the implementation and integration of new systems, such as NIMS, in collaboration with the client and subcontractors.