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Customer Experience Manager

1 week ago

Cork, Cork, Ireland EZ Living Interiors Full time

EZ Living Interiors seeks a seasoned Store Manager to oversee store operations, lead the sales team, and drive sales performance in our showroom in Pouladuff, Cork.

About the Position
  • This full-time role is ideal for a mid-senior level retail professional seeking a challenging leadership position in a fast-paced retail environment.
Responsibilities
  1. Manage day-to-day store operations to ensure seamless delivery of customer service and sales targets.
  2. Develop and implement strategies to enhance sales performance and drive business growth.
  3. Lead by example, championing superior customer service and inspiring team members to do the same.
  4. Cultivate a positive work environment that promotes collaboration, innovation, and excellence.
  5. Mentor and develop sales staff through regular feedback, coaching sessions, and performance evaluations.
  6. Ensure all store operations and administration meet high standards of quality and customer satisfaction.
  7. Regularly review staff attendance, timekeeping, productivity, and presentation.
  8. Collaborate with the visual merchandising team to create visually appealing displays and maintain a well-presented showroom.
Requirements
  1. Proven experience in managing and motivating sales teams.
  2. Demonstrated ability to drive sales performance and achieve business objectives.
  3. Excellent communication and interpersonal skills.
  4. Self-motivated, enthusiastic, dedicated, and hardworking individual.
  5. Previous furniture experience is highly desirable but not essential.