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Technical Complaints Manager
2 weeks ago
About the Role
The Complaints Technical Coordinator will be responsible for ensuring all complaints are handled in line with Regulatory requirements.
The role involves liaising with the business units to investigate, determine root causes, drive complaint resolution, and provide detailed final responses to all complainants.
The successful candidate will have excellent communication skills, including listening skills, oral communication skills, information sharing, and written communication skills.
We are looking for a flexible individual who can work on own initiative and demonstrate leadership skills, including direction, idea generation, knowledge sharing, and team recognition.
