Customer Experience Manager
7 days ago
Company Overview
At West Pharmaceutical Services, Inc., we're dedicated to improving patient lives through innovative solutions and a passion for excellence. Our story began with Herman O. West's pioneering work in supplying penicillin during World War 2.
We're committed to creating a healthier environment and planet through our sustainability efforts, and empowering the physical, mental, emotional, and financial health of our team members and their families.
Job Description
This client-facing role works to engage and enable customers by effectively managing their needs, creating a differentiated customer experience.
As a trusted advisor and advocate for our customers, you'll manage relationships holistically, aligning with global counterparts to create one global customer experience.
- Provide differentiating service for Strategic Accounts, owning our customers' journey.
- Align with Global counterparts to create one global customer experience.
- Serve as SPOC for all customer relationship matters within assigned accounts.
- Identify key customer stakeholders and develop strategies to build trusted advisor relationships.
- Maintain regular interaction with assigned accounts to proactively identify potential issues and opportunities.
- Champion Customer Experience Improvement in close cooperation with the Digital Customer Experience unit.
- Sustain a sense of urgency across the organization to solve customer issues.
- Ensure Customer Satisfaction, as measured by NPS (Net Promoter Score).
Required Skills and Qualifications
To succeed in this role, you'll need:
- Knowledge or experience with ERP tools like SAP with Sales and Distribution required.
- Minimum 3 years of experience in client services or customer service required.
- Prefer 2-3 years of direct experience in customer interaction roles.
- Strong communication skills, approachable, good listener, empathetic.
- Working knowledge of MS Office or willingness to learn it quickly.
-
Customer Experience Manager
5 days ago
Dublin, Dublin City, Ireland Zachary Daniels Full timeZachary Daniels Retail Recruitment is seeking a skilled Customer Experience Manager to lead our store team in Dublin.About the Role:The Customer Experience Manager will be responsible for creating a positive shopping experience for our customers, ensuring they receive excellent service and support throughout their visit. Key responsibilities include:Leading...
-
Customer Experience Manager
2 weeks ago
Dublin, Dublin City, Ireland Mcsport Full timeJoin to apply for the Customer Experience Manager role at McSportJoin Our TeamMcSport is Ireland's leading and most successful independent online supplier of sport and fitness equipment. We are a 100% Irish owned, second-generation family business. With a team of over 60 industry experts, we are committed to supplying our customers with the highest standard...
-
Customer Experience Manager
2 weeks ago
Dublin, Dublin City, Ireland McSport Full timeJoin Our TeamMcSport is Ireland's leading and most successful independent online supplier of sport and fitness equipment. We are a 100% Irish owned, second-generation family business. With a team of over 60 industry experts, we are committed to supplying our customers with the highest standard of product, care and service.We hire exceptional people and equip...
-
Customer Experience Manager
2 weeks ago
Dublin, Dublin City, Ireland McSport Full timeJoin Our TeamMcSport is Ireland's leading and most successful independent online supplier of sport and fitness equipment. We are a 100% Irish owned, second-generation family business. With a team of over 60 industry experts, we are committed to supplying our customers with the highest standard of product, care and service.We hire exceptional people and equip...
-
Customer Experience Manager
2 weeks ago
Dublin, Dublin City, Ireland TN Ireland Full timeSocial network you want to login/join with:McSport is Ireland's leading and most successful independent online supplier of sport and fitness equipment. We are a 100% Irish owned, second-generation family business. With a team of over 60 industry experts, we are committed to supplying our customers with the highest standard of product, care and service.We...
-
Customer Experience Manager
4 weeks ago
Dublin, Dublin City, Ireland Brightwater Full timeOur client, a leading international luxury brand is seeking an experienced Head of Client / Customer Experience to shape and drive its customer engagement strategy. This is a unique opportunity to join a prestigious business that prides itself on excellence, innovation, and delivering a seamless, high-end client journey. This is a new role, joining an...
-
Customer Experience Manager
1 week ago
Dublin, Dublin City, Ireland Alternatives Full timeOur client, a leading international luxury brand is seeking an experienced Head of Client / Customer Experience to shape and drive its customer engagement strategy. This is a unique opportunity to join a prestigious business that prides itself on excellence, innovation, and delivering a seamless, high-end client journey.This is a new role, joining an...
-
Customer Experience Manager
6 days ago
Dublin, Dublin City, Ireland Letsgetchecked Full timeAbout UsLetsGetChecked is a rapidly expanding Healthcare and Technical company focused on personal health improvements. We offer a unique opportunity for individuals to grow professionally while contributing to a dynamic team environment.Your RoleAs a Customer Solutions Executive, you will be responsible for delivering exceptional customer service...
-
Customer Experience Manager
2 days ago
Dublin, Dublin City, Ireland Unipharmedtech Full timeWelcome to Unipharmedtech, where we're dedicated to delivering exceptional customer care and providing a supportive environment for our pharmacy teams. As a Customer Experience Manager, you'll have the opportunity to make a real difference in the lives of our customers and staff. Your primary focus will be to create a positive and productive work...
-
Customer Experience Manager
4 days ago
Dublin, Dublin City, Ireland TN Ireland Full timeSocial network you want to login/join with:Customer Experience Manager - Whitepines, DublinClient:TescoLocation:Dublin, IrelandJob Category:OtherEU work permit required:YesJob Reference:2e5201d49a3cJob Views:2Posted:02.04.2025Expiry Date:17.05.2025Job Description:Tesco is a values-led business and we are committed to building a better Tesco and to support...
-
Customer Experience Manager
2 weeks ago
Dublin, Dublin City, Ireland Tesco Ireland Limited Full timeJoin to apply for the Customer Experience Manager - Gorey role at Tesco IrelandWhat's in it for you:Competitive Salary from €37,500Bonus Scheme*Our Virtual GP service provides free and confidential access to an online GP through video GP consultations, and online prescription service for colleagues. The service is also available to families of colleagues...
-
Customer Experience Manager
7 days ago
Dublin, Dublin City, Ireland Global Home Improvements Full timeGlobal Home Improvements">We pride ourselves on being a trusted partner for private homeowners seeking high-quality home improvement solutions. With over 44 years of experience, we have established ourselves as a leading provider of home improvement products, including windows, doors, roofline, and flat roofing.">In this role, you will play a vital part in...
-
Customer Experience Manager
7 days ago
Dublin, Dublin City, Ireland Tesco Ireland Full timeAbout the roleTesco is a values-led business and we are committed to building a better Tesco and to support our colleagues in Serving Ireland's Shoppers a Little Better Everyday. We aspire to create an emotional connection with our customers and colleagues and to help to make their lives more manageable and enjoyable. Tesco Ireland is committed to developing...
-
Customer Experience Manager
6 days ago
Dublin, Dublin City, Ireland Tesco Ireland Full timeAbout the roleTesco is a values-led business and we are committed to building a better Tesco and to support our colleagues in Serving Ireland's Shoppers a Little Better Everyday. We aspire to create an emotional connection with our customers and colleagues and to help to make their lives more manageable and enjoyable. Tesco Ireland is committed to developing...
-
Customer Experience Manager
7 days ago
Dublin, Dublin City, Ireland Card Factory Full timeRole OverviewWe are seeking an experienced Team Leader to join our store team. The ideal candidate will have a strong focus on customer experience, operational excellence, and leadership skills.About the CompanyCard Factory is the UK's leading specialist retailer of greetings cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland....
-
Customer Experience Manager
4 days ago
Dublin, Dublin City, Ireland Tesco Ireland Full timeAbout the roleTesco is a values-led business and we are committed to building a better Tesco and to support our colleagues in Serving Ireland's Shoppers a Little Better Everyday. We aspire to create an emotional connection with our customers and colleagues and to help to make their lives more manageable and enjoyable. Tesco Ireland is committed to developing...
-
Customer Experience Manager
5 days ago
Dublin, Dublin City, Ireland Tesco Ireland Full timeAbout the roleTesco is a values-led business and we are committed to building a better Tesco and to support our colleagues in Serving Ireland's Shoppers a Little Better Everyday. We aspire to create an emotional connection with our customers and colleagues and to help to make their lives more manageable and enjoyable. Tesco Ireland is committed to developing...
-
Customer Experience Manager
6 days ago
Dublin, Dublin City, Ireland Tesco Full timeThe following content displays a map of the jobs location - Stocking Lane, RathfarnhamCustomer Experience Manager - WhitepinesWe offer excellent benefits that help make Tesco a great place to work. These include but aren't limited to:Competitive Salary from €37,500Bonus Scheme*Our Virtual GP service provides free and confidential access to an online GP...
-
Customer Experience Manager
2 weeks ago
Dublin, Dublin City, Ireland Tesco Ireland Full timeAbout the roleTesco is a values-led business and we are committed to building a better Tesco and to support our colleagues in Serving Ireland's Shoppers a Little Better Everyday. We aspire to create an emotional connection with our customers and colleagues and to help to make their lives more manageable and enjoyable. Tesco Ireland is committed to developing...
-
Customer Experience Manager
5 days ago
Dublin, Dublin City, Ireland Arket Full timeAbout the Role">As the Café Manager at Arket in Dublin, you will be responsible for creating an exceptional customer experience. Your primary goal is to ensure that every customer leaves the café feeling valued and satisfied.You will lead by example, demonstrating a strong commitment to delivering high-quality service while maintaining a clean and...
