AWS Cloud Specialist

4 days ago


Dublin, Dublin City, Ireland Amazon Full time
Job Overview
We are seeking a skilled Cloud Support Engineer to join our team. As a Cloud Support Engineer, you will provide technical support to customers and internal teams, helping them to solve complex technical issues and improving their overall experience.

Main Responsibilities
You will be responsible for solving customer cases through various contact channels, applying advanced troubleshooting techniques to provide tailored solutions and working with them to identify the root cause of an issue. You will also drive initiatives that improve support-related processes and our customers' experience. These can include tutorials, how-to videos, technical articles, trainings, and other educational content.

Requirements
- 1+ years of software development, or 1+ years of technical support experience
- Ability to communicate effectively in English and Portuguese (written and spoken)
- Experience troubleshooting and debugging technical systems
- Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or MacOS) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related)

About the Team
AWS Support Engineering is a customer-facing organization that provides technical support to customers and internal teams. We are a global team that operates on a follow-the-sun model, assisting a diverse list of companies and developers taking advantage of AWS services.

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