Director of Sales and Customer Experience
4 days ago
We are seeking a results-driven professional to lead our Director of Sales and Customer Experience team. As a seasoned executive, you will be responsible for developing and implementing strategic plans to drive sales growth, improve customer satisfaction, and enhance the overall shopping experience.
The ideal candidate will have a proven track record of success in leading cross-functional teams, with a focus on sales growth, customer engagement, and operational excellence. They will possess excellent communication and interpersonal skills, with the ability to build strong relationships with luxury brand partners, internal stakeholders, and customers.
In this role, you will be responsible for developing and implementing sales strategies, managing sales teams, and analysing sales data to inform business decisions. You will also be expected to lead initiatives to improve customer satisfaction, drive loyalty, and enhance the overall shopping experience.
Key Responsibilities:
- Develop and implement sales strategies to drive sales growth, improve customer satisfaction, and enhance the overall shopping experience.
- Manage and lead sales teams to deliver exceptional customer service and meet sales targets.
- Analyse sales data to inform business decisions and identify areas for improvement.
- Develop and implement customer retention strategies to drive loyalty and enhance the overall shopping experience.
- Collaborate with marketing teams to execute events and campaigns that increase store visibility, footfall, and customer engagement.
- Stay informed of industry trends and competitor activities to identify opportunities for improvement and growth.
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