Customer Service Coordinator for Commercial Operations
6 days ago
The ideal candidate for this Commercial Administrator role will have excellent communication and organizational skills, with the ability to effectively interact with all departments within the business.
You will work closely with sales personnel and customers to ensure that products on the APL are accurately priced and maintained. Your strong commercial and financial acumen will enable you to analyze data and make informed decisions.
Key Responsibilities:- Set up and maintain APLs within the X3 ERP system.
- Ensure customer awareness of PA and encourage alignment with our ERP system.
- Collaborate with sales personnel to modify APLs in line with sales and BIRL policies.
- Complete minor quotes in a timely manner.
- Ensure 'special' items are set up in accordance with BIRL policies.
- Review APLs with customers to eliminate non-sales items and help maintain a manageable APL.
- Work with the Commercial Manager to implement product swaps.
- Maintain an APL tracker for changes and additions in line with BIRL audit policies.
- Update external platforms such as Procure Wizard, BGate, and Salesforce.
- Price new products as prescribed by BIRL policies.
- Take on additional duties as directed by your manager.
- Excellent communication and organizational skills.
- Strong commercial and financial acumen.
- Proficiency in Excel, including XLOOKUP/VLOOKUP, INDEX-MATCH, SUMIFS, SUMFILTER, PIVOTS, and CHARTS.
- Previous experience in a commercial role.
- Competitive pay rates
- Company pension scheme
- Share save plan
- Long service awards
- Enhanced maternity/paternity pay
- Employee Assistance Program
- Life assurance
- 20 days of annual leave, increasing to 25 days with service
- Opportunity to purchase extra holidays
- Cycle to Work Scheme
We are proud to be an Equal Opportunities employer, committed to creating an inclusive and diverse workplace.
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