IT Support Professional
3 days ago
Aughinish Alumina Limited is seeking an IT Support Analyst to join our team. As a key member of our technical staff, you will be responsible for providing high-quality support services to our organisation. Your work will directly impact our ability to operate efficiently and effectively.
Responsibilities
Install new systems, including networking setups, and diagnose and resolve software and hardware issues. Collaborate with clients to identify problems and develop effective technical solutions. Perform installation and maintenance of client systems, such as PCs and mobile phones. Assist in the development of test and repair processes. Escalate calls within given timeframes and liaise with other technical specialists to resolve incidents. Create and update our Knowledge Management system.
Requirements and Qualifications
3-5 years of experience as Support Analyst or similar role. 3rd level degree or industry certifications. Be able to demonstrate practical experience with a range of Microsoft client and server applications. Familiarity with patching and patching policies of desktop systems using various technologies. Expertise in network troubleshooting and knowledge of TCP/IP protocol and diagnostic tools.
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