Strategy and Operations Specialist

4 days ago


Dublin, Dublin City, Ireland Hubspot Full time

About Our Company

We're a customer relationship management (CRM) platform provider helping businesses grow better.

Job Responsibilities

The HubSpot Customer Success Strategy and Operations team is seeking a skilled Strategy and Operations Specialist - Customer Success to join our team. Your main responsibility will be to generate insights and forecasts for Customer Success to ensure accurate retention metric predictions.

You'll:

  • Provide strategic data-driven support to the Customer Success organization and management team.
  • Participate in weekly, monthly, and quarterly performance analysis, forecasting, and business reviews.
  • Develop and refine operational excellence metrics and performance management processes.
  • Address business needs, analyze root causes, and resolve frequent issues.
  • Collaborate on cross-functional initiatives, processes, and systems to boost performance and productivity.

We're looking for individuals who possess:

  • A customer-centric mindset and a passion for supporting customer-facing teams.
  • Effective communication skills and a willingness to collaborate across HubSpot and interpret data insights.
  • Proficiency in advanced Excel, SQL, Python, and data visualization software (Looker, Tableau, etc.), with R experience being a plus.
  • A results-driven approach; you not only analyze data but also implement recommendations.
  • The ability to thrive in a fast-paced environment, adapt, and work independently within a growth-oriented culture.
  • Prior experience in management consulting, finance, strategy & ops is beneficial.
  • A Bachelor's degree and at least 2 years of relevant experience; or an advanced degree without experience; or equivalent work experience.

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