Strategy and Operations Specialist
4 days ago
About Our Company
We're a customer relationship management (CRM) platform provider helping businesses grow better.
Job ResponsibilitiesThe HubSpot Customer Success Strategy and Operations team is seeking a skilled Strategy and Operations Specialist - Customer Success to join our team. Your main responsibility will be to generate insights and forecasts for Customer Success to ensure accurate retention metric predictions.
You'll:
- Provide strategic data-driven support to the Customer Success organization and management team.
- Participate in weekly, monthly, and quarterly performance analysis, forecasting, and business reviews.
- Develop and refine operational excellence metrics and performance management processes.
- Address business needs, analyze root causes, and resolve frequent issues.
- Collaborate on cross-functional initiatives, processes, and systems to boost performance and productivity.
We're looking for individuals who possess:
- A customer-centric mindset and a passion for supporting customer-facing teams.
- Effective communication skills and a willingness to collaborate across HubSpot and interpret data insights.
- Proficiency in advanced Excel, SQL, Python, and data visualization software (Looker, Tableau, etc.), with R experience being a plus.
- A results-driven approach; you not only analyze data but also implement recommendations.
- The ability to thrive in a fast-paced environment, adapt, and work independently within a growth-oriented culture.
- Prior experience in management consulting, finance, strategy & ops is beneficial.
- A Bachelor's degree and at least 2 years of relevant experience; or an advanced degree without experience; or equivalent work experience.
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