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EMEA Technical Account Specialist

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Dublin, Dublin City, Ireland Rippling Full time

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company. This includes payroll, expenses, benefits, and computers. With Rippling, you can manage and automate every part of the employee lifecycle in a single system.

Taking onboarding as an example, with Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within minutes. Rippling has raised $1.4B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. All official communication will only be sent from @Rippling.com addresses. In this role, you'll partner closely with customers to understand their needs, demonstrate how Rippling can solve their challenges, and drive adoption of our comprehensive product suite.

About the Role

Rippling is seeking a passionate and customer-centric Technical Account Manager (TAM) to join our rapidly expanding Global TAM team in EMEA. As a TAM, you will be responsible for nurturing key customer relationships, ensuring customer success, and helping drive long-term loyalty. You will help guide customers to become true champions of Rippling by developing tailored account strategies, identifying opportunities for product adoption, and providing a seamless customer experience.

Key Responsibilities
  • Ensure the success and satisfaction of Rippling's EMEA-based customers, taking full ownership of your portfolio and driving customer retention.
  • Serve as a Subject Matter Expert (SME) for EMEA customers, providing best practice advice and guidance on Rippling's products and services.
  • Act as the voice of the customer in EMEA, gathering feedback and advocating for their needs with internal teams.