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Application Support Specialist

3 weeks ago

Dublin, Dublin City, Ireland Enel Chile S.A Full time

Company Overview

Enel X is a global business line of the Enel Group, driving the energy transformation worldwide.

We leverage our progressive approach and financial solidity to turn complex technologies into simple, effective solutions for sustainable growth.

Job Description

As a leading provider of flexibility grid services, we seek a Systems and Application Support Analyst to join our Global Operations team.

Your primary mission will be to work with internal users and engineering teams to reproduce, resolve or escalate software and technical issues.

Key Responsibilities

  • Investigate and analyse application issues reported by end-users, providing timely and effective resolution to minimize downtime and ensure continuous system functionality
  • Serve as the primary point of contact for internal and external users, offering technical assistance and guidance on application-related queries, configurations, and troubleshooting procedures
  • Create and maintain comprehensive documentation for application support processes, known issues, and resolutions to facilitate efficient problem-solving and knowledge sharing within the team
  • Collaborate with cross-functional teams to address and resolve complex application issues and improve overall system performance
  • Utilize incident management tools to track, prioritize, and escalate issues as needed, ensuring adherence to service level agreements (SLAs) and minimizing the impact on business operations
  • Coordinate and support the deployment of application updates, patches, and enhancements, working closely with development teams to validate changes and ensure seamless integration
  • Develop and deliver training sessions for end-users to enhance their understanding of application features, troubleshooting techniques, and best practices to minimize recurring issues
  • Implement monitoring tools to proactively identify potential issues, analyse trends, and take preventive actions to maintain optimal application performance