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Customer Success Team Lead
3 weeks ago
Customer Success Team Lead
">The Customer Success Team Lead will play a crucial role in shaping the direction of our customer-facing team. With a focus on fostering exceptional customer experiences, you will lead a diverse group of professionals, providing mentorship, guidance, and strategic direction.
">Key Responsibilities:
">- ">
Foster a culture of collaboration, accountability, and continuous improvement among team members.
">Set performance goals and KPIs for team members, regularly assess performance, provide constructive feedback, and conduct performance reviews.
">Deliver individualized coaching and career development opportunities to enhance team members' technical and interpersonal skills.
">Collaborate with associates to shape approaches for engaging with customers, ensuring alignment with customer goals.
">Act as a liaison between the customer success team and other departments to enhance the customer experience and ensure seamless handoffs.
">Utilize analytic tools to monitor team performance, track customer engagement trends, and identify areas for improvement.
">Direct the creation of scalable resources such as best-practice guides, webinars, and educational content to facilitate customer success at scale.
">
Requirements:
">Minimum 3 years of experience managing a team, preferably in customer success, sales, or related fields.
">Experience managing early-career professionals is a plus.
">Excellent written and verbal communication skills, capable of conveying technical concepts effectively to diverse audiences.
">A proactive mindset, poised to take on challenges and adapt to the dynamic nature of the tech industry.
">A commitment to understanding customer needs and enhancing their experience through effective team management.
">An interest in new products, software systems, and AI-driven solutions, with a desire to coach others in utilizing these tools effectively.
