Guest Experience Specialist

2 weeks ago

Galway, Galway, Ireland TN Ireland Full time

At our esteemed resort, we are seeking a highly skilled Guest Experience Specialist to join our exceptional team. As a key member of our staff, you will be responsible for delivering unparalleled service to our discerning guests, ensuring their every need is met and exceeded.

Your Role:

  • Provide personalized assistance to guests in relation to resort itineraries, dining recommendations, and activities.
  • Evaluate and address guest requests and concerns with professionalism and courtesy.
  • Collaborate with colleagues to create memorable experiences for our guests.

About Us:

Ashford Castle, Ireland's top hotel destination, invites you to become part of its rich history. As a member of the Red Carnation Hotel Collection, we pride ourselves on offering exquisite interiors, delectable cuisine, and an array of unique activities, all set amidst the grandeur of an 800-year-old castle.

Benefits:

  • A generous friend and family bonus scheme worth up to €700.
  • Meals included while on duty.
  • Complimentary uniform and dry-cleaning services.
  • Two paid volunteering days each year.
  • Access to an Employee Assistance Programme.
  • Hotel-based recognition incentives.
  • Discounted accommodation rates with The Red Carnation Hotel Collection & The Travel Corporation globally.
  • Staff Appreciation Annual Party and other Employee Recognition Events.

Requirements:

  • Prior experience in a similar role in a 5-star property is desired.
  • Administrative and PC skills are essential for effective communication with guests.
  • A polite and professional demeanor at all times is mandatory.
  • Excellent teamwork and customer service skills are required.
  • Flexibility to work varied shifts, including mornings, late afternoons, and weekends, is necessary.

The ideal candidate must be legally entitled to work in Ireland.

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