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Digital Customer Experience Strategist

2 weeks ago

Dublin, Dublin City, Ireland beBee Careers Full time
Digital Customer Experience Strategist

As a Digital Customer Experience Strategist, you will develop and implement strategies to enhance the digital customer experience. Your primary focus will be on designing and optimising in-life digital interactions to drive customer satisfaction, retention, and loyalty.

Main Responsibilities:
  • Customer Experience Strategy: Develop and implement a comprehensive customer experience strategy that prioritises digital interactions.
  • In-Life Journey Design: Design and optimise in-life experiences across mobile app, web, and other digital touchpoints.
  • Customer Feedback and Insights: Continuously monitor, analyse, and act on customer feedback and data-driven insights to inform digital solution development.
  • Team Collaboration: Collaborate with cross-functional teams to ensure alignment and execution of digital solutions.