Financial Account Servicer

5 days ago


Cork, Cork, Ireland beBeeFinancial Full time €35,000 - €40,000

Job Title: Financial Account Servicer

This role involves playing a key part in servicing and collecting past due loan accounts.

Responsibilities:

  • Execute calls to account holders worldwide requesting payment and aiming to reduce delinquency of past due accounts.
  • Provide regular updates on overdue accounts.
  • Communicate with account holders by phone, email, fax and post requesting payment and discussing possible resolutions to bring their account back into good standing.
  • Review specific account situations and support account holders on all related issues such as late fees, historical payments, methods of payment and payment plans.
  • Coordinate and execute pay off quotations, credit card charges and credit card auto-debit programme enrolments.
  • Liaise with bank and credit card companies to obtain authorisation codes to manually override charges when required.
  • Translate documentation when required.

Requirements:

  • Fluency in German and English is required.
  • Ability to follow instructions and work on own initiative to resolve customer issues.
  • Excellent communication skills.
  • Experience within a customer service-based role.
  • MS Office Experience.


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