Service Delivery Expert
7 days ago
Job Overview
">- We are seeking an experienced Service Delivery Analyst to join our team at Robert Walters.
About the Role
">- This is a 6 month FTC opportunity to work in a hybrid working environment based in Dublin City Centre.
Key Responsibilities
">- Analyse reports and dashboards to ensure terms of service are upheld.
- Attend Service Reviews and operational calls to guarantee compliance.
- Prepare reporting and distribute to relevant parties.
- Develop and report on Continuous Service Improvement plans with stakeholders.
- Support the IT Controller to ensure all IT controls are reported and available for auditing.
- Oversee suppliers on audit finding remediation.
- Manage Third Party Risk Management engagement with FCRM suppliers.
Requirements
">- A minimum of 3-5 years' experience in Irish Financial Services organisations within Service Delivery.
- Relevant qualification or equivalent specialism.
- Familiarity with highly regulated industries and contract management.
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