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Technical Accelerator Lead
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About the Role:
\This Senior Technical Accelerator Consultant – Impact role is part of ServiceNow's newest product, Impact, which personalizes customers' digital transformation journey on the Now Platform and accelerates their time-to-value.
\Main Responsibilities:
\- \
- Deliver technical accelerators to complex, large enterprise customers remotely\
- Develop and maintain strong working relationships with other teams\
- Drive the continuous improvements of our implementation methodology and service offerings based on client experiences\
- Act as the ServiceNow subject matter expert and bring ServiceNow best practices, innovations, and capabilities to help customers achieve their goals\
- Prepare all client-facing and internal deliverables that are technology-related\
- Mentor resources and peer review development work\
- Guide development of new offerings for our technical accelerator portfolio\
- Engage with customers' requests in Impact including scoping of the level of effort, fulfilling business requirements, and resolving customer escalations\
- Demonstrate the product, both standard and tailored to customer needs\
- Responsible for understanding business and technical problems addressed by the Customer Success Program evolving products and business needs (security, upgrades, etc.)\
