Spares Contract Management Expert

4 days ago


Dublin, Dublin City, Ireland TN Ireland Full time
About the Role

As an experienced Order Management Specialist, you will work closely with local Operations, Customer, Order fulfillment, Customer service representatives, Planning, Purchasing, Marketing, Logistics, Finance, and Sales teams to deliver exceptional customer service and achieve business objectives.

Responsibilities
  1. Manage customer accounts for spare part contracts and repairs, ensuring timely completion of all activities related to spares contracts, accurate billing, and reconciliation.
  2. Collaborate with internal teams to resolve customer inquiries and disputes in a timely and professional manner.
  3. Develop and maintain relationships with key stakeholders, including customers, suppliers, and internal teams.
  4. Analyze and interpret data to identify trends and areas for improvement, providing insights to inform business decisions.
  5. Maintain accurate records and documentation, adhering to company policies and procedures.

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