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Complaints Resolution Expert

1 week ago

Ballina, Mayo County, Ireland Sigmar Recruitment Full time

Job Summary:

We are seeking a highly skilled Quality Complaints Analyst to join our team. As a Complaints Processing Analyst, you will play a crucial role in ensuring customer complaints are handled efficiently and in compliance with global regulations.

Your responsibilities will include overseeing investigations, identifying root causes, and tracking corrective/preventive actions to resolution. You will also ensure all complaint records meet global regulatory requirements.

Responsibilities:

  • Investigate and document product complaints, including root cause analysis and CAPA implementation
  • Coordinate cross-functional activities related to adverse events, product quality concerns, and customer service complaints
  • Work closely with internal departments to drive timely complaint resolution
  • Ensure all complaint records meet global regulatory requirements

Requirements:

  • Bachelor's degree in Sciences or a related field
  • 1-2 years of experience in the pharmaceutical industry
  • Knowledge of global regulatory requirements for pharmaceuticals, medical devices, and combination products
  • 2 years of GMP experience
  • Strong technical writing, analytical, and problem-solving skills
  • Proficiency in SAP, TrackWise, and document management systems (desirable)
  • Excellent communication, organizational, and time management skills
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