Technical Support Expert

5 days ago


Dublin, Dublin City, Ireland Playrix Full time

About Us

Playrix is the largest gaming company in Europe and one of the top mobile developers worldwide. Our games, including Gardenscapes, Fishdom, and Township, have been downloaded over 2 billion times.

We are looking for a dynamic Customer Support Representative based in Ireland to join our team.

Your Role

You will be the go-to expert for technical support on our free-to-play mobile games across multiple platforms. This includes managing player tickets with the help of support engineers, engaging with a global player base, and resolving issues in collaboration with various departments.

Requirements

  • Excellent communication skills in English and French, both verbal and written
  • A knack for understanding technical concepts and explaining them to users with different levels of expertise
  • Experience playing mobile games is preferred

What We Offer

Healthcare

We reimburse online sessions with a psychologist and offer healthcare, including dental insurance and COVID-19 treatment, for you and your children.

Work-Life Balance

We provide a generous amount of paid vacation days and sick leave, as well as additional days off in special circumstances.

Professional Development

We reimburse participation in relevant conferences and courses, conduct internal bootcamps, and offer access to discounted English language courses.

Entertainment and Merch

We organize hundreds of events worldwide, including contests, sports challenges, parties, hackathons, and offline events for individual teams.


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