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Customer Success Manager
3 weeks ago
Customer Success Manager
This role is open for individuals who are interested in using creativity to solve problems, build long-term relationships with businesses, and help their customers use software to achieve their goals. As a Customer Success Manager, you will be the trusted advisor for each of your customers, working closely with them to understand their needs and providing solutions to help them grow and thrive.
The ideal candidate will have fluency in written and spoken English and German, as well as experience in a client-facing or account management role. They should also have business savvy, consultative, problem-solving, and issue resolution skills. Additionally, they should be motivated self-starters who are hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations.
Some of the key responsibilities of this role include managing customer relationships, working with customers to understand their goals and aligning them with the necessary resources to achieve them, partnering with different teams to 'solve for the customer', and promoting the growth of the install base by uncovering, scoping and qualifying opportunities where customers can use more products and services to ensure customer retention and growth.
