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Deployment Engineer

2 weeks ago

Dublin, Dublin City, Ireland Amazon Full time
About This Job

We're seeking a highly skilled Cloud Support Engineer to join our team at Amazon Web Services. As a Cloud Support Engineer, you will play a critical role in ensuring that our customers receive exceptional support and guidance as they navigate the complexities of our cloud products. You will be part of a dynamic team that values collaboration, innovation, and customer obsession. If you are passionate about cloud computing, have a strong technical background, and enjoy working in a fast-paced environment, we encourage you to apply.

Responsibilities

The successful candidate will be responsible for:
  1. Providing expert-level technical support to customers via phone, email, and chat channels.
  2. Troubleshooting complex technical issues, often involving multiple AWS services.
  3. Collaborating with cross-functional teams to develop and implement solutions to customer pain points.
  4. Staying up-to-date with emerging trends and technologies, and recommending ways to leverage these innovations to benefit customers and the company.
  5. Documenting and sharing best practices, tips, and tricks with colleagues and customers to drive adoption and expertise.