Technical Escalations Engineer

2 weeks ago


Dublin, Dublin City, Ireland Datadog Full time
Technical Escalations Engineer

Datadog is a global leader in observability and security, empowering customers to harness the full power of our platform.

As a Technical Escalations Engineer, you will operate at the heart of our ecosystem, working at the intersection of technical solutions, engineering, product, and customers. You will tackle complex technical problems, collaborate with cross-functional teams, and mentor others to drive excellence.

You will develop deep technical knowledge across all Datadog products, analyze data to support customers, and craft clear documentation to make even the toughest concepts accessible. You will run engaging office hours, deliver impactful learning sessions, and partner with engineering and product to proactively identify gaps and drive meaningful improvements.

  • Develop technical knowledge across all Datadog products.
  • Analyze data to support customers in navigating the Datadog Plan and Usage pages.
  • Own and mature the support processes for the Revenue Engineering team.
  • Investigate complex escalations and drive solutions for critical customer challenges.
  • Craft clear documentation and knowledge base articles.
  • Mentor the Global Support Engineering team and prepare them for cutting-edge products and features.


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