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Pet Grooming Specialist

3 weeks ago

Dublin, Dublin City, Ireland OASIS Group Full time

As a valued member of our team, you will have the opportunity to work in a dynamic and fast-paced environment at Maxi Zoo Ireland, part of the Fressnapf Group. Our mission is to make the life of pets and pet owners simpler, better and happier.

About the Role

We are seeking a highly skilled and experienced Qualified Dog Groomer to join our grooming salon in Finglas Store. As a key member of our team, you will be responsible for providing exceptional customer service, consulting with pet owners on dog grooming needs, and delivering high-quality grooms that exceed customer expectations.

Key Responsibilities:

  • Consultation: Communicate effectively with pet owners to understand their preferences and concerns, and provide expert advice on dog grooming (hair care, device use, breed characteristics, etc.)
  • Customer Engagement: Provide excellent customer service, getting to know each customer and their pet individually, remembering their preferences and any specific needs in line with animal protection legislation
  • Follow-Up and Follow-Through: Follow up with customers after their grooming appointments to ensure satisfaction and address any feedback or concerns promptly
  • Sanitisation and Cleanliness: Maintain a clean and organized grooming area, including disinfecting equipment, washing towels and grooming tools, and ensuring a safe and hygienic environment for dogs and staff
  • Product Knowledge: Maximise revenue through grooming services promotion and combine this service with providing expert advice to support the sale of own-brand products

Requirements:

  • Fully flexible across 5 days, it is a full-time role which includes weekends
  • Previous hands-on experience in grooming salon and/or QQI Level 6 Dog Grooming/City & Guilds
  • Proficient in all aspects of grooming and clipping all dog breeds to a high standard
  • Professional attitude that can communicate effectively with all salon customers and the wider grooming team to build trust and rapport with pet parents
  • Time management: Independently prioritise and accomplish multiple tasks within established timeframes
  • A passion for animals: Interest in grooming/animal care. Comfortable/confident around all breeds of dogs (large and small) and treats all furry visitors to the salon as they would their own pet
  • Personal development: Drives their own development within the salon, is reliable, asks questions, uses time effectively to learn from the qualified groomer in the salon