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Quality Assurance Coordinator

2 weeks ago

Dublin, Dublin City, Ireland CPL Full time

In this Quality Assurance Coordinator role at CPL, you will ensure the quality of our content, review and resolve reported issues, and enforce client's Terms of Use. Strong analytical and problem-solving skills will enable you to navigate complex situations effectively.

Main Responsibilities:

  • Review and resolve reported issues via our ticketing system.
  • Monitor reports of abuse on the site and enforce client's Terms of Use.
  • Stay up-to-date on client's products and community standards.
  • Apply market-specific knowledge and insights to improve support for our community of users.
  • Analyse data to develop ways to enhance the user experience.
  • Evaluate trends and patterns and escalate issues outside company policy to the global team.
  • Identify areas for improvement in workflows.
Essential Skills and Qualifications

To succeed in this role, you will need:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively.
  • Adaptability and flexibility.
  • Effective time management and prioritisation skills.
  • Consistency in meeting KPIs.
Our Benefits Package

We offer a comprehensive compensation package, including:

  • A base salary of €29,700 per year.
  • A 25% increase for working late hours (approximately €33,000 per year).
  • A daily travel allowance of €12 before tax.
  • A quarterly performance-based bonus.
  • Free meals on-site.
  • Private healthcare.
  • Pension contribution.
  • Annual leave and flexible working arrangements.
  • Ongoing training and access to our Wellness Programme.
Working Arrangements

Candidates can choose between day or evening shifts, Monday to Friday, occasional weekends and bank holidays. Our office is located in Dublin 18, Sandyford, Dublin South.

Please note that due to the nature of the role, you must be comfortable handling sensitive content. Additionally, you must have an EU passport or relevant work permit to work full-time in Ireland.