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Content Moderator

3 weeks ago

Dublin, Dublin City, Ireland beBee Careers Full time

We are seeking a skilled content moderator to join our team. As a content moderator, you will be responsible for investigating and resolving reported issues, such as requests for account support or potentially abusive content.

You will use market knowledge and insights to find solutions to improve the support of our community of users. This includes gathering, analyzing, and utilizing data to develop ways to improve the overall user experience.

Key responsibilities include:

  • Investigating and resolving reported issues
  • Using market knowledge and insights to find solutions
  • Gathering, analyzing, and utilizing data to improve the user experience
  • Recognizing trends and patterns and escalating issues to the global team
  • Identifying inefficiencies in workflows and suggesting solutions

Required skills and qualifications include:

  • Strong personal resilience with the ability to operate in a pressured and fast-paced environment
  • Strong interpersonal skills, verbal and written communication skills, and empathy
  • High adaptability and positive approach to challenges
  • Ability to make decisions, prioritize, solve problems, and work as part of a team

The successful candidate will have access to private healthcare, pension contribution scheme after 12 months of service, and 25 days of annual leave.