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Management Assistant
2 weeks ago
Serving customers with a positive attitude and providing exceptional service throughout their visit is essential to our business.
We are looking for an individual who can assist the Store Manager in the day-to-day running of the store, taking ownership of various duties while ensuring that our Key Performance Indicators (KPIs) are achieved. In the absence of the Manager, you will be the first point of contact, motivating the workforce to drive sales and offer exceptional customer service while exceeding targets and maintaining our standards.
Responsibilities:
- Ensure that customers receive considerate and responsible service.
- Deal with inquiries and complaints, resolving issues promptly and professionally.
- Maintain personal appearance and dress code in line with company guidelines.
- Understand and interpret relevant Oracle reports.
- Achieve and exceed targets, utilizing in-store devices to drive sales.
- Analyse Footfall, ATV, and Conversion using the store's dashboard.
- Attract and engage customers by using visual techniques.
- Ensure weekly briefs are actioned and merchandise is correctly priced.
- Mainatn stock display cleanliness and presentability.
Training & Development
- Develop internal staff and promote progression within the team.
- Monitor Training and Development site and track staff progress through E-assessments.
- Assist with store recruitment, new starter inductions, and staff training.
- Prioritise Management development using the Trainee Management Academy.
