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    Job Title: Customer Service Representative

Customer Service Representative

2 weeks ago

Dublin, Dublin City, Ireland beBee Careers Full time

You will be responsible for handling customer inquiries, responding to service engineer queries, and providing technical information in a timely manner. This role requires strong communication skills, attention to detail, and the ability to work independently as part of a team.

Key Responsibilities:
  • Answering inbound call enquiries and resolving customer issues
  • Dispatching jobs to field technicians and maintaining close contact to ensure appointments are kept
  • Responding to technician queries, verifying appointments, and ensuring efficient issue resolution
  • Providing technical information and assuming ownership of assigned calls
  • Maintaining an up-to-date knowledge of products and procedures to handle calls efficiently
Requirements:
  • Previous experience in a high-volume inbound call centre environment
  • Proficiency in Microsoft Word, Excel, and PowerPoint
  • Ability to work on own initiative, act independently, and contribute to a team
Benefits:
  • Pension plan
  • Employee assistance programme
  • Refer a friend scheme
  • Cycle to work scheme
  • Paid maternity leave
  • Ample free on-site parking
  • Life assurance – 4 times annual salary
  • Career progression opportunities
  • Employee discounts – on hotels, gyms, electronics, and more

This is an exciting opportunity to develop your skills and progress your career in a dynamic and supportive environment.