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Customer Service Liaison

2 weeks ago

Dublin, Dublin City, Ireland Enva Full time
Job Summary
Enva is a leading provider of waste management and environmental services. We are seeking a highly skilled Customer Service Administrator to join our team.

We offer a competitive salary, generous holiday allowance, company pension scheme, and a range of other benefits.

This is a fixed term role that will play a key part in ensuring we deliver exceptional customer service via inbound phone calls and emails. The successful candidate will have excellent communication skills, be a team player, and possess the ability to work on own initiative.

The main responsibilities of this role include:
  1. Providing customer service via phone and email.
  2. Entering and updating call information on the system for dispatch.
  3. Assisting with accounts administration.
  4. Filing and organisation of incoming daily dockets.
  5. Docket confirmation.
  6. Posting and emailing invoices with corresponding back up dockets.
  7. Customer reporting needs and dealing with queries.
  8. General office duties.

Key Skills and Qualifications
Computer literate with working knowledge of MS Word, Excel, and Outlook. Excellent telephone manner, communication, and interpersonal skills. Ability to work on own initiative and as part of a wider team.

We are committed to providing more than just jobs; we want to grow our business by offering career paths that match the aspirations of our people.