Retail Operations Supervisor
2 weeks ago
This is an exciting opportunity for a highly motivated individual to join C-Retail as a Retail Operations Supervisor. The successful candidate will be responsible for driving store efficiency and effectiveness, delivering exceptional customer service and a fresh food offering at all times.
Responsibilities:- Drive store efficiency and effectiveness by managing employees and operations effectively.
- Set and achieve sales targets on gross profit margin, net margin, waste, and other KPIs agreed with Store Owner.
- Implement planograms correctly and maintain accurate product range in store.
- Manage employee rostering, annual leave, and secure records.
- Foster regular communication with Store Owner and maintain high-quality merchandising and presentation throughout the store.
- Develop and promote open communication among employees and management in a safe, respectful environment.
- Resolve customer queries efficiently and professionally, aligning with store policy.
- Evaluate and adapt to new initiatives and working methods.
- Minimum 3 years' experience in grocery retail management.
- Strong understanding of achieving KPIs and targets.
- Excellent knowledge and experience in reading and acting on reports.
- Proficient in Microsoft Office (Excel, Word).
- Outstanding communication skills.
- Effective delegation skills.
- Highly driven with a strong work ethic.
- Passion for grocery retail.
- Able to thrive in a fast-paced environment.
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