Construction Project Support Specialist

5 days ago


Dublin, Dublin City, Ireland Procore Technologies Full time

At Procore Technologies, we're revolutionizing the construction industry by providing cloud-based construction management software.

About the Role

We're seeking a talented Bilingual Customer Support Representative (CSR) to join our dynamic team. As a CSR, you'll utilize your strong problem-solving and people skills to help customers save time and resources via one-call resolutions.

  • You'll acquire and maintain a thorough understanding of Procore's business model, system, and technologies.
  • You'll thrive in a high-volume, fast-paced contact center environment.
  • You'll partner with other Procore SMEs/departments to resolve complex customer problems.
Key Responsibilities

Customer Service: Manage customer cases through a queue of telephone, chat, and email inquiries.

Troubleshooting: Diagnose the root cause(s) of problems, research, and find answers to customer questions through established resources.

Collaboration: Partner with other teams as needed to provide appropriate solutions.

Documentation: Maintain accurate documentation, record keeping, and data security.

Requirements

We're looking for a critical thinker who can assess and provide proactive advice and solutions. You should have:

  • Fluency in English and French.
  • 1 year or more experience in a contact center or technical support environment; or 2 years of related customer support experience.
  • Strong multitasking skills with the ability to self-manage workload.
  • Excellent written and oral communication skills.
  • Eagerness and ability to learn quickly.
What We Offer

We provide a comprehensive benefits package that enhances the lives of our team members, including:

  • Health: Private medical insurance for yourself and immediate family.
  • Wealth: Company pension plan and Employee stock purchase plan.
  • Leisure: 25 days of paid holidays per year.
  • Enrichment: Employee learning and development programmes.


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