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Sales Performance Manager

3 weeks ago

Dublin, Dublin City, Ireland Prepay Power Full time

We believe in treating all our employees, customers, and other stakeholders with dignity and respect. As a company, we pride ourselves on providing customers with an excellent level of service in an operationally efficient manner.

Key Responsibilities
  • Develop and implement customer retention strategies to minimize churn and maximize customer lifetime value
  • Lead, coach, and mentor a team of retention advisors, specialists, and supervisors to ensure performance targets are met and exceeded
  • Analyze customer feedback, call data, and churn trends to identify areas for improvement
  • Collaborate with sales, marketing, and customer service teams to create a seamless customer experience

Our team is passionate about delivering exceptional results, and we're looking for someone who shares our commitment to excellence.