IT Support Specialist

2 weeks ago


Letterkenny, Donegal, Ireland Tata Consultancy Services Full time

Role Overview

We are seeking a skilled IT Support Specialist to join our EMEA Customer Care division. As an IT Application Support Engineer with German language skills, you will play a vital role in providing technical support for Cardio and Radiology Products & related infrastructure.

Key Responsibilities

  • Troubleshoot and resolve Incidents & Service Requests.
  • Manage incident queues & incident intake channels.
  • Take ownership of incidents & communication with customer as required.
  • Respond in a timely fashion to reactive or proactive incidents.
  • Record and document incident tickets.
  • Monitor omnichannel intake.
  • Detail accurate information in case documentation.
  • Coordinate internally with other support groups in a timely fashion.

Requirements

We require candidates with strong understanding of Windows Servers 2008, 2012, 2016. Additionally, they should have the ability to understand application workflows and troubleshoot infrastructure related issues. Basic Linux Service Administration, MySQL/MS SQL skills, time management skills, customer service experience, proven written and verbal communication skills, self-motivation, and willingness to learn are also essential.

About Us

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals. We believe in building and sustaining a culture of equity and belonging where everyone can thrive.



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