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SAP Cloud Delivery Specialist

3 weeks ago

Dublin, Dublin City, Ireland SAP SE Full time
Job Description

SAP Enterprise Cloud Services is seeking a seasoned Digital Customer Engagement Manager to lead end-to-end virtual customer engagement and delivery of contractual agreements and services for SAP Cloud Customers.

Key Responsibilities
  • Drive sales to delivery handover and customer onboarding, covering all technical and project aspects.
  • Support tickets handling, bridging customer queries and requirements from technical operations teams.
  • Ensure periodic service reviews to track service quality across customers.
  • Orchestrate overall service delivery according to agreed SLAs and KPIs.
Requirements
  • Engineering graduate with 5+ years of work experience as a SAP technical consultant in a customer-facing/supporting role.
  • Strong knowledge of SAP Basis, SAP ERP modules, and tools like TSM, BODI application, DBs of HANA, ASE, Sybase, Oracle.