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SME Banking Professional
2 weeks ago
We are seeking a highly skilled Business Relationship Manager to join our Dublin North Team, responsible for managing and developing a portfolio of customers across various industries.
This role offers the successful candidate the chance to enhance their customer relationship, credit, and negotiation skills while contributing to our vision of Making Business Happen Together.
Responsibilities:
• Own and manage a portfolio of medium-sized SME customers across various sectors.
• Manage all aspects of the customer relationship with a strong focus on prudent credit management and generating mutually profitable relationships.
• Develop the portfolio to support our customers and seek new business opportunities.
• Be active and visible in the marketplace with regular customer and key stakeholder engagements.
• Demonstrate a positive team player attitude.
Requirements:
Must be QFA qualified.
A proven level of credit experience including a leading role in deal negotiation, credit application preparation, presentation to Credit Committee, and fulfillment.Strong customer relationship management experience to include commercial negotiation, portfolio management, risk management, and business development.
Proven ability to build and develop strong and collaborative relationships - both internally and externally.
Proven track record of managing and delivering stretching targets – including new business acquisition.
Skills:
Customer First - Deliver an efficient and professional service to a portfolio of Business Banking clients, building strong customer relationships and maximizing the relationship potential through best-in-class service delivery.
Ensures Accountability - Take ownership of the role and its accountabilities and objectives and hold self and others accountable to meet commitments.
Business Development - Proactively identify potential assets and lines of business through internal & external networks and build a healthy pipeline of transactions; convert pipeline focusing on business risk appetite.
Customer Acquisition and Development - Proactively identify potential customers and build a healthy pipeline; convert pipeline focusing on tailored customer needs; nurture new and existing relationships, build value to develop and grow customer relationships.
Credit Risk Analysis - Understand and analyze factors to assess creditworthiness and risk mitigation of providing a particular product for an existing or potential customer in a timely and accurate manner.
Customer Relationship Management - Respond to customers' questions through multiple channels.Proactively and consistently demonstrate excellent customer service and provide tailored financial solutions resulting in a sustainable relationship with the customer and increasing satisfaction and loyalty.
