Customer Service Representative
2 weeks ago
Glenroyal Hotel & Leisure Club is looking for a Customer Service Representative - Rooms Division to provide exceptional customer service to our guests. This role involves dealing with all incoming reservation inquiries, responding to queries, and selling rooms and upgrades.
The ideal candidate will have excellent communication and customer service skills, be able to work well under pressure, and have a strong ability to problem-solve.
We offer a competitive salary based on experience, flexible working hours, and a range of other benefits including complimentary parking and internal/external training opportunities.
Key Responsibilities:
- Deal with all incoming reservation inquiries
- Respond to all queries in a timely and professional manner
- Sell rooms and upgrades
Required Skills and Qualifications:
- Excellent communication and customer service skills
- Ability to work well under pressure and meet deadlines
- Strong problem-solving skills
Benefits:
- Complimentary parking
- Internal/external training opportunities
- Competitive salary based on experience
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