Market Operations Analyst

5 days ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time

**Job Description:**

We are seeking a skilled Market Operations Analyst to join our team at Cpl Healthcare. This role is responsible for ensuring the smooth operation of our Albanian market, including investigating and resolving reported issues, enforcing clients' Terms of Use, and providing excellent customer support.

Main Responsibilities:

  • Investigate and resolve reported issues in a timely and professional manner.
  • Enforce clients' Terms of Use by monitoring reports of abuse on the site.
  • Develop and maintain knowledge of client products and community standards.
  • Use market-specific insights to find scalable solutions to improve support for our community of users.
  • Analyze data to develop ways to improve the overall user experience.
  • Recognize trends and patterns, and escalate issues outside company policy to the global team.
  • Identify inefficiencies in workflows and suggest solutions.

Required Skills and Qualifications:

  • Strong personal resilience with ability to operate in a pressured environment.
  • Excellent interpersonal skills, verbal, and written communication skills, with empathy.
  • High adaptability and positive approach to challenges.
  • Ability to make decisions, prioritize, solve problems, and work as part of a team.
  • Effective time management and prioritization skills.
  • Ability to consistently hit KPIs on time.

Benefits:

  • Competitive salary: €29,700 per year (base), up to €30,200 per year for evening shift, plus €12 per day travel allowance.
  • Free meal on-site.
  • Private healthcare.
  • Pension contribution.
  • 25 days annual leave.
  • Extensive training and access to CPL's Wellness Programme.
  • Tax Saver and Bike-to-Work Scheme.

Working Hours: Monday to Friday, occasionally weekends and bank holidays, with no rotations.

Location: Dublin 18, Sandyford, Dublin South. This is an office job with no remote work options.

Important Notes:

  • Candidates must be fully confident in dealing with sensitive content.
  • Candidates must be eligible to work full-time in Ireland.

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