Expertise in System Reliability

1 week ago

Dublin, Dublin City, Ireland beBeeOperations Full time €60,000 - €100,000
Technical Operations Specialist

At the core of every successful organization lies a robust technical infrastructure. As a Technical Operations Specialist, you will play a pivotal role in ensuring the seamless operation of our systems.

  • Deep understanding of customer landscape from technical and business perspectives including its interfaces is crucial for this position.
  • Strong collaboration with the customer for planning and operations is essential for delivering high-quality services.
  • Align on upcoming changes with the Release Management and plan the execution accordingly to ensure operational readiness.
  • Ensure high availability of customer service by supporting service restoration in critical situations and working proactively on the stability of the landscape.
  • Analyse and deep dive into issues including the creation of RCAs as the foundation for continuous improvement.
  • Support productization of services including initial setup, documentation, and standardization.
  • Align on planning activities and system build processes, define Handover criteria, and ensure operational readiness of the Operations team as a pre-condition for any customer GoLive.

What You Bring

  • Bachelor's degree or higher in Computer Science, Engineering, Information Management, Mathematics, or comparable fields is required.
  • Background in SAP technology and products – especially excellent knowledge in SAP NetWeaver Administration and Operations and cross-dependencies like integration is mandatory.
  • Knowledge of the whole technology stack (Application, Database, Server management) and the ability to analyze issues and system architectures is essential.
  • About 7-10 years of experience in operation of systems installations is a must.

Meet Your Team

This role belongs to the ECS MEE (Middle and Eastern Europe) organization. We are a ring-fenced delivery team focused on one of large scale customers. We provide end-to-end service for this customer, operating the entire landscape with more than 80 productive systems and several of the largest HANA-based systems.

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