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Onboarding Account Professional

3 weeks ago


Dublin, Dublin City, Ireland TN Ireland Full time

Onboarding Account Professional

We are seeking an Onboarding Account Professional to join our team at TN Ireland. In this role, you will be responsible for delivering exceptional customer service and managing client onboarding during the initial 48 days of their service agreement.

Key Responsibilities:

  1. Deliver outstanding customer service to new and existing clients
  2. Manage client onboarding process and ensure seamless transition
  3. Conduct regular check-ins and product demonstrations to boost client engagement
  4. Assist clients with account setup and provide system overviews
  5. Address and resolve any client service issues promptly
  6. Host group onboarding sessions and ensure adherence to Service Level Agreements

Requirements:

  • Experience in customer service, particularly in an outbound, phone-based role
  • Excellent listening and communication skills
  • Ability to thrive in a fast-paced environment and adapt to change
  • Proactive and responsible with a strong product knowledge

Benefits:

  • Great working environment
  • Training provided + career opportunity
  • Pension scheme
  • 25 days holiday
  • Permanent contract