Retail Team Lead
5 days ago
Company Overview:
We are Reiss Limited, a leading luxury brand with standalone stores, concessions and franchise operations in over 230 locations internationally. Our continued success comes as no surprise due to our intrinsic sustainability, quality and timeless elegance of designs.
Our common purpose is to continue to grow our business, walk in the shoes of our customers, and be exceptional in everything we do.
Job Description:
This pivotal role supports the management team, ensuring team members are motivated to achieve targets and maintain a safe, efficient store environment. The Sales Manager will deliver a premium, genuine and tailored customer service experience that exceeds our customers' expectations.
The ideal candidate will act as a role model, inspiring and guiding their team with dedication, integrity and genuine warmth. They will drive sales by monitoring the team's KPIs and leading by example with exceptional service.
The Sales Manager will work closely with the store leadership team to ensure clarity of business plan is cascaded throughout the team. They will provide an in-depth knowledge of our brand and products to customers and their team.
Required Skills and Qualifications:
- Previous experience of supervising a team
- Strong background in a customer-facing role ideally within a premium or luxury environment
- Ability to guide and coach others
- Flexibility and ability to adapt to changing priorities
- Ability to work in a fast-paced retail environment
- Excellent communication and interpersonal skills
- Excellent organisational and decision-making skills
- Excels under pressure
Benefits:
- Business wear allowance
- Employee discount up to 75%
- Sales and service bonus scheme
- Refer a friend bonus scheme
- Long Service bonus scheme
- Contributory pension scheme
- Structured training and development programs
- Employee Assistance Programmes: Retail Trust and Life Works
- 25 days of holiday
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