Customer Engagement Strategist

23 hours ago


Dublin, Dublin City, Ireland Asana Full time

We are looking for a highly experienced Customer Engagement Strategist to join our team. As a Customer Engagement Strategist, you will be responsible for developing and executing a comprehensive digital-first engagement strategy to enhance the global customer experience.

You will work closely with Sales, Product, Marketing, and Customer Experience teams to align strategies, share insights, and ensure a unified approach to customer success.

About the Role

This Customer Engagement Strategist will be responsible for designing and managing the end-to-end digital post-sales customer journey, ensuring seamless transitions and consistent experiences across all digital touchpoints in collaboration with other Asana teams.

  • Develop and execute a comprehensive digital-first engagement strategy
  • Design and manage the end-to-end digital post-sales customer journey
  • Leverage various digital channels to engage customers
  • Cross-functional collaboration with Sales, Product, Marketing, and Customer Experience teams
  • Data-driven decision making using customer data and analytics

This is an excellent opportunity for a strategic thinker who wants to drive growth and customer satisfaction.



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