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Customer Support Expert
1 week ago
At TN Ireland, we are seeking a highly skilled Customer Support Expert to join our team. In this role, you will be responsible for ensuring that customer and partner problems are properly analyzed, documented, and resolved with the goal of creating an exceptional experience.
Key Responsibilities
- Ensure customers have immediate access to all software products purchased, which may include troubleshooting Autodesk back-office systems or leveraging third-party tools to view customer's machine to determine root cause of access issues.
- Ability to communicate with customers/partners across multiple modalities; including but not limited to phone, chat, and email (web and Outlook).
- Ensure high-level of customer /partner satisfaction.
- Receive, investigate, and respond to support needs; including order processing and inquiries related to presales, product access, account sign-in, license fulfilment and other miscellaneous support requests.
Required Skills and Qualifications
- Meet or exceed operational KPIs.
- Leverages Autodesk's Great Behaviours Guide for guidance on performance relating to the values and Ways We Work at Autodesk.
- On-time Training.
- Live Support Adherence.
